{"id":36,"date":"2025-10-27T15:23:41","date_gmt":"2025-10-27T19:23:41","guid":{"rendered":"https:\/\/sweetom971.com\/?page_id=36"},"modified":"2026-01-14T16:34:31","modified_gmt":"2026-01-14T20:34:31","slug":"cgv","status":"publish","type":"page","link":"https:\/\/sweetom971.com\/en\/cgv\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales de vente"},"content":{"rendered":"<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading\">Conditions g\u00e9n\u00e9rales de vente<\/h1>\n\n\n\n<p><strong>Pr\u00e9sentation de l\u2019entreprise&nbsp;<\/strong><\/p>\n\n\n\n<p>Sweet OM 971 <br>SARL au capital social de 1 000 \u20ac <br>Si\u00e8ge social : 64 chemin de pierrette \u2013 97129 Le Lamentin, Guadeloupe <br>Num\u00e9ro SIREN : 825 317 407 | Num\u00e9ro SIRET : 82531740700013 <br>Num\u00e9ro RCS : Pointe-\u00e0-Pitre B 825 317 407 <br>Num\u00e9ro de TVA intracommunautaire :&nbsp;<\/p>\n\n\n\n<p>Directeur de la publication : M. Yoan CABIDOCHE (G\u00e9rant)<br>Contact : sweetom971@gmail.com&nbsp;<\/p>\n\n\n\n<p>SweetOM971 est une entreprise artisanale sp\u00e9cialis\u00e9e dans :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> la production et transformation de produits agricoles biologiques,&nbsp;<\/li>\n\n\n\n<li> la vente de produits bio via Click &amp; Collect et revendeurs partenaires,&nbsp;<\/li>\n\n\n\n<li> l\u2019organisation d\u2019ateliers li\u00e9s \u00e0 l\u2019agriculture durable et au bien-\u00eatre.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Tous nos produits sont certifi\u00e9s biologiques par <a href=\"https:\/\/certificat.ecocert.com\/entreprise\/7EA0873A-0276-4E16-8711-D4EC11114F87\">ECOCERT<\/a>.&nbsp;<\/p>\n\n\n\n<p><strong>Champ d\u2019application&nbsp;<\/strong><\/p>\n\n\n\n<p>Les pr\u00e9sentes CGV s\u2019appliquent \u00e0 toutes les ventes effectu\u00e9es via le site SweetOM971 ou par les revendeurs partenaires, pour les particuliers et les professionnels, dans le respect du droit fran\u00e7ais et du RGPD.&nbsp;<\/p>\n\n\n\n<p><strong>Produits&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nos produits sont issus de l\u2019agriculture biologique, sans pesticides ni produits chimiques.&nbsp;<\/li>\n\n\n\n<li> Les photographies et descriptions sont indicatives ; de l\u00e9g\u00e8res diff\u00e9rences peuvent appara\u00eetre.&nbsp;<\/li>\n\n\n\n<li>Les produits alimentaires sont p\u00e9rissables et soumis \u00e0 des conditions de conservation sp\u00e9cifiques.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Commandes&nbsp;<\/strong><\/p>\n\n\n\n<p>Click &amp; Collect&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> Le client peut passer commande via le site, e-mail ou WhatsApp.&nbsp;<\/li>\n\n\n\n<li>La commande sera pr\u00e9par\u00e9e sous 48 heures selon la disponibilit\u00e9 des produits.&nbsp;<\/li>\n\n\n\n<li>Un message confirme que la commande est pr\u00eate pour Click &amp; Collect au lieu indiqu\u00e9.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Revendeurs partenaires&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les produits peuvent \u00e9galement \u00eatre achet\u00e9s chez nos revendeurs physiques partenaires.&nbsp;<\/li>\n\n\n\n<li>La disponibilit\u00e9 des produits peut varier selon le point de vente.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Prix&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les prix sont indiqu\u00e9s en euros toutes taxes comprises (TTC).&nbsp;<\/li>\n\n\n\n<li>Les frais de Click &amp; Collect sont inclus dans le prix affich\u00e9 sur le site. <\/li>\n\n\n\n<li>SweetOM971 se r\u00e9serve le droit de modifier les prix \u00e0 tout moment, sans effet r\u00e9troactif sur les commandes d\u00e9j\u00e0 confirm\u00e9es.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Paiement&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le paiement peut \u00eatre effectu\u00e9 via les solutions disponibles sur le site (ex. SumUp, PayPal, carte bancaire).&nbsp;<\/li>\n\n\n\n<li>La commande est consid\u00e9r\u00e9e comme valid\u00e9e apr\u00e8s confirmation du paiement.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>R\u00e9tractation et retours&nbsp;<\/strong><\/p>\n\n\n\n<p>Produits alimentaires&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conform\u00e9ment \u00e0 l\u2019article L221-28 du Code de la consommation, les produits alimentaires p\u00e9rissables ne b\u00e9n\u00e9ficient pas du droit de r\u00e9tractation de 7 jours.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Produits endommag\u00e9s ou non conformes&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si un produit est ab\u00eem\u00e9 ou impropre \u00e0 la consommation au moment du retrait ou chez un revendeur, le client peut demander un \u00e9change ou un remboursement.&nbsp;<\/li>\n\n\n\n<li>La demande doit \u00eatre effectu\u00e9e rapidement via e-mail \u00e0 <a href=\"mailto:sweetom971@gmail.com\">sweetom971@gmail.com<\/a> ou <a href=\"https:\/\/wa.me\/message\/DNILZC3FZWVNC1\">WhatsApp<\/a>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Disponibilit\u00e9&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les produits sont disponibles dans la limite des stocks disponibles.&nbsp;<\/li>\n\n\n\n<li>En cas de rupture, SweetOM971 informera le client et proposera un produit de remplacement ou un remboursement.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Livraison et retrait&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click &amp; Collect uniquement : le client r\u00e9cup\u00e8re la commande au lieu indiqu\u00e9.&nbsp;<\/li>\n\n\n\n<li>Revendeurs : produits disponibles directement en magasin.&nbsp;<\/li>\n\n\n\n<li>Pas de livraison \u00e0 domicile.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Responsabilit\u00e9&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SweetOM971 s\u2019efforce de fournir des informations exactes sur les produits et services, mais ne peut \u00eatre tenue responsable d\u2019\u00e9ventuelles erreurs ou omissions.&nbsp;<\/li>\n\n\n\n<li>La responsabilit\u00e9 de SweetOM971 ne pourra \u00eatre engag\u00e9e pour des dommages indirects r\u00e9sultant de l\u2019utilisation des produits.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Donn\u00e9es personnelles&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les informations collect\u00e9es sont utilis\u00e9es uniquement pour le traitement des commandes, la relation client et l\u2019envoi d\u2019informations sur les produits et ateliers.&nbsp;<\/li>\n\n\n\n<li>Conform\u00e9ment au RGPD, le client dispose d\u2019un droit d\u2019acc\u00e8s, de rectification, d\u2019opposition et d\u2019effacement de ses donn\u00e9es.&nbsp;<\/li>\n\n\n\n<li>Pour exercer ses droits : sweetom971@gmail.com.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Litiges et droit applicable&nbsp;<\/strong><\/p>\n\n\n\n<p>Les pr\u00e9sentes CGV sont soumises au droit fran\u00e7ais. Tout litige sera soumis aux tribunaux comp\u00e9tents de Pointe-\u00e0-Pitre, apr\u00e8s tentative de r\u00e9solution amiable.&nbsp;<\/p>\n\n\n\n<p><strong>Contact&nbsp;<\/strong><\/p>\n\n\n\n<p>Pour toute question concernant le site, vos commandes, vos donn\u00e9es personnelles ou toute autre demande, vous pouvez contacter SweetOM971 via sweetom971@gmail.com&nbsp;<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Conditions g\u00e9n\u00e9rales de vente Pr\u00e9sentation de l\u2019entreprise&nbsp; Sweet OM 971 SARL au capital social de 1 000 \u20ac Si\u00e8ge social [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-36","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions g\u00e9n\u00e9rales de vente - Sweet OM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sweetom971.com\/en\/cgv\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions g\u00e9n\u00e9rales de vente - Sweet OM\" \/>\n<meta property=\"og:description\" content=\"Conditions g\u00e9n\u00e9rales de vente Pr\u00e9sentation de l\u2019entreprise&nbsp; 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